In an effort to update and simplify their compliance programs, Visa has announced that beginning April 1, 2025, the Visa Fraud Monitoring Program (VFMP) and Visa Dispute Monitoring Program (VDMP) will be retired. In their place will be an enhanced Visa Acquirer Monitoring Program (VAMP) for acquirers and their merchants in the Visa Europe region.
VAMP is designed to help acquirers, their agents, and merchants maintain proper controls and oversight processes to deter fraud and reduce compromising business practices.
The incoming program will leverage a new transaction count based metric that combines disputes and fraud. Acquirers will need to remain below 0.5% across the combined total in order to avoid fines.
What’s more, it will transition from non-compliance, assessment based enforcement to risk-based enforcement. This will provide client flexibility and accommodate varying levels of risk appetite.
Under the new program, resolved Verifi CDRN, Order Insight, Visa RDR cases, Compelling Evidence 3.0 10.4 deflections, and Fraud Notices (TC40) with a resolved CDRN or RDR case, will continue to prevent disputes from factoring into VAMP ratio calculations. As such, acquirers have it in their best interests to leverage these solutions to maintain healthy portfolios and reduce risk. As a leading provider of Verifi and Visa solutions, DisputeHelp provides acquirers efficient means to leverage these solutions in order to stay compliant with upcoming VAMP requirements.
Additionally, Visa is upgrading the technology platform for all Ecosystem Risk Services (ERS) and is launching a new client tool effective 1 April 2025 to support the updated VAMP. OneERS is designed to improve operational efficiency and further enhance the security of the payments ecosystem. Visa will continue the monthly monitoring of acquirer and merchant performance based on card-absent non-fraud disputes, fraud and enumeration activities. Acquirers exceeding the program thresholds will be notified via the new OneERS platform and must take remedial actions.
We at DisputeHelp welcome these enhancements and look forward to monitoring the impact to the overall ecosystem as it rolls out. Our goal is to support acquirers with the products, platform and technology to meet the upcoming compliance mandates.
To learn more about how DisputeHelp can help to improve your dispute management, please contact us today.