Reach, a global leader in cross-border payments solutions, has teamed with DisputeHelp to prevent chargebacks, mitigate fraud losses, and increase transaction acceptance for their partners.
Increasingly Digital Payments Ecosystem Drives Chargebacks
Global digital payments transaction value is projected to grow 44% between 2024 and 2028 (Source: Statista.) Along with this increasingly digital ecosystem, comes an increase in chargebacks – predicted to grow 42% from 2023 to 2026 (Source: Ethoca.) For merchants, chargebacks lead to unnecessary costs and reduced customer experience. What’s more, they can put merchant accounts at risk if not addressed properly.
Unfortunately, in an increasingly global economy with an ever-shifting regulatory and compliance landscape, it can be extremely difficult for businesses to manage payment disputes, chargebacks, and fraud effectively. This leaves them looking to their trusted payment partners for help.
As a Merchant of Record, Reach is focused on freeing forward-thinking ecommerce brands from the burdens and liabilities of international growth, while eliminating their exposure to global risk. One of their many responsibilities in this role is dealing with chargebacks and disputes, and doing everything they can to ensure these costly mechanisms do not become an unnecessary hurdle to conducting business internationally.
Reach Now Leveraging the Industry’s Leading Tools
Through DisputeHelp, Reach is now leveraging Ethoca Alerts and Visa’s Rapid Dispute Resolution (RDR) – two of the industry’s most recognized and effective tools – to deliver a multi-faceted defensive strategy against the full spectrum of disputes and chargebacks.
These tools reduce the time it takes for Reach to be alerted of confirmed fraud and disputes from weeks via the traditional chargeback system, to as little as a few seconds. This provides a unique window of opportunity to stop the fulfillment of goods and services, and prevent chargebacks before they happen by refunding customers.
Reach and DisputeHelp: A Natural Partnership
Reach was looking for a partner that aligned with their innovative, technology-driven philosophy. DisputeHelp employs a host of advanced technologies to merge multiple tools into a single endpoint in order to maximize efficiencies and expedite go-to-market timeframes. Providers have the option of selecting the tools that best suit the needs of their clients and delivering them as a single, fully white labeled value-added solution suite.
By working together, Reach has unlocked a critical service that features a number of notable differentiators:
- Single, payment card-agnostic platform that merges Verifi and Ethoca tools
- Best-in-class onboarding and support
- Real-time data capture & reporting
- Fully white labeled solution
- Sophisticated API connection options
“As a Merchant of Record and strategic local reseller for our partners, it is critical that we minimize the scale and impact of chargebacks.” Matthew Cannon, Chief Revenue Officer for Reach, said. “And as a world leader in the ecommerce solution space, we are constantly looking for ways to minimize business impacts, while also providing next-level services that take our game far above our competitors. Partnering with DisputeHelp gives us a clear strategic advantage.”
“Being a global innovator, Reach is a natural partner for us,” said Vinay Shiriwastaw, Chief Commercial Officer at ChargebackHelp. “Businesses around the globe are struggling with the oppressive burden of disputes and chargebacks, and are increasingly looking to their partners for modern, effective solutions. Our scalable, white labeled platform empowers Reach to further build upon their industry leading cross-border payments offerings, and offer additional critical value added services that not only help protect their partners, but also provide key KPI benefits for Reach. We help Reach stand out in an increasingly competitive landscape, and offer the tools their clients need to grow and protect their business.”
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About Reach
The Reach platform is engineered as a complete solution that overcomes the challenges faced by the world’s most forward-thinking ecommerce brands, freeing them from the burdens and liabilities of international growth with none of the risk. Whether it’s B2C or B2B, Reach turns every global buyer into a local buyer, with the only ecommerce solution that is simply built better.
About DisputeHelp
DisputeHelp (a ChargebackHelp solution) provides acquirers and merchant service providers (MSPs) with white-label dispute management solutions for their merchant portfolios. We help our clients by adding value to their existing merchant services while providing robust oversight of these processes by integrating highly effective tools into a single card-agnostic endpoint so their merchants save time and money to focus on their core business. To learn more, visit www.disputehelp.com
Media Contacts
Daniel Whiting
VP of Marketing
ChargebackHelp/DisputeHelp
daniel@chargebackhelp.com
Andrew Cunningham
Head of Marketing & Media
Reach
andrew.cunningham@withreach.com