iCard and DisputeHelp Collaborate to Protect Merchants from Chargebacks

iCard – a leading European fintech company delivering innovative end-to-end payment solutions in multiple countries – has partnered with DisputeHelp to help merchants prevent chargebacks, mitigate fraud losses, and increase transaction acceptance.

Through DisputeHelp’s intuitive platform, iCard has successfully deployed Ethoca Alerts and Visa’s Rapid Dispute Resolution (RDR) – two of the industry’s most recognized and effective tools – to empower merchants with a multi-faceted defense against the full spectrum of disputes and chargebacks.

These tools reduce the time it takes for iCard and their merchant clients to be alerted of confirmed fraud and customer disputes from weeks via the traditional chargeback system, to as little as a few seconds. This provides a unique window of opportunity to stop the fulfillment of goods and services, and prevent chargebacks before they happen by refunding customers.

DisputeHelp’s powerful technologies and established industry expertise provide iCard with a number of unique benefits, including:

• Single, payment card-agnostic platform that merges Visa, Mastercard, Verifi and Ethoca tools

• Best-in-class onboarding and support

• Real-time data capture & reporting

• API and no-code integration options

“This initiative was driven by our commitment to modernize and streamline dispute handling processes,” said Martin Marinov, Head of the Risk Department for iCard. “It enables us to deliver a more seamless, intuitive experience, fostering trust and loyalty through faster, more transparent dispute resolution. This collaboration not only sets us apart in a highly competitive market but also elevates iCard’s value, ensuring scalable operations while maintaining top-tier service standards.”

“Digital payments continue to skyrocket. Unfortunately, with this comes a rise in dispute, chargeback, and fraud volumes. Coupled with the updated Visa Acquirer Monitoring Program scheduled for launch in April 2025, the coming year poses a number potentially serious hurdles for merchant service providers and their clients,” said Bart Szypkowski, Chief Revenue Officer for DisputeHelp. “Thankfully, we have the required tools and know-how to ensure that organizations are ready with the right solutions in place.”

“We’re proud to partner with iCard to deploy these critical chargeback and fraud mitigation services,” said Tsonyo Atanasov, Director of Business Development for DisputeHelp. “Now they and their clients can focus on growing their business with the knowledge that they are protected from a host of unnecessary risks and costs.”

To learn more, please contact us today.