DEFLECT

The best defense against first-party fraud

Mobilize merchant transaction data in real time

Send that data on-demand to issuer & cardholder inquires

Inform transaction confusion & disrupt first-party fraud

Stop disputes before they start

What Is First Party Fraud?

First-Party Fraud (FPF) is perpetrated by the cardholder reporting a purchase — that they authorized — as fraud. They may not recognize their purchase due to vague descriptors, or they’re intentionally misreporting their purchase for an unwarranted chargeback.

How DEFLECT Works

DEFLECT integrates merchant transaction & fulfillment data into Verifi Order Insight and Ethoca Consumer Clarity, which then distribute merchant data to points of inquiry - issuer call centers and cardholder banking apps - to “talk off” transaction confusion and disrupt first-party misuse.

The DEFLECT Advantage

Reduce risk and keep merchant portfolios healthy by mitigating fraud and chargebacks.

Enhance your VAS offerings and prevent disintermediation with the latest fraud and dispute tools.

Stop disputes before they start, preventing revenue loss and conserving OpEx for higher priorities.

Leverage Visa Compelling Evidence 3.0 (CE3.0) & Mastercard First-Party Trust (FPT) to automatically block FPF.

Remain compliant with card network monitoring programs to avoid unnecessary fees and penalties.

Reduce risk and keep merchant portfolios healthy by mitigating fraud and chargebacks.

Enhance your VAS offerings and prevent disintermediation with the latest fraud and dispute tools.

Stop disputes before they start, preventing revenue loss and conserving OpEx for higher priorities.

Leverage Visa Compelling Evidence 3.0 (CE3.0) & Mastercard First-Party Trust (FPT) to automatically block FPF.

Remain compliant with card network monitoring programs to avoid unnecessary fees and penalties.

As an industry-leading dispute technology provider, DisputeHelp offers a range of unique benefits that cater specifically to acquirers and merchant service providers.

Do you have a question?

If you’re a merchant, connect with our merchant solution, ChargebackHelp HERE.

If you’re an acquirer or merchant service provider, DisputeHelp can provide you with dispute management for resale to your merchants. If you’re interested in partnering with us, or you have questions about how we can help your merchants prevent disputes, reduce chargebacks and recover revenue, simply leave us a message here and we’ll get back to you right away.

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