Company Overview
DisputeHelp is a leading global fintech SaaS company, transforming the landscape of post-authorization disputes, chargebacks, and first-party fraud. Our cutting-edge dispute management solutions empower merchants to deflect disputes, resolve chargebacks, and recover revenue lost to first-party fraud. We serve as a crucial partner to merchant acquirers, payment gateways, payment service providers, and payment facilitators, helping them defend, retain, and grow their merchant base amidst the challenges of disputes and fraud.
Position Overview
We are seeking an experienced and dynamic Enterprise Relationship Manager to support our Tier 1 acquirer base in the Americas region. In this role, you will be responsible for managing and growing relationships with our highest-value clients, ensuring their success, retention, and satisfaction. You will work closely with senior stakeholders, onboarding teams, and technical staff to deliver outstanding service, ensure operational excellence, and identify growth opportunities.
Reporting to the Head of Relationship Management and working directly with the Chief Commercial Officer, you will play a pivotal role in day-to-day interactions with our Tier 1 enterprise clients. Your success will hinge on your ability to deliver high-touch, responsive service and build enduring, trusted relationships. As a master communicator and strategic thinker, you will develop a deep understanding of client needs, leveraging data and performance metrics to optimize their business outcomes. This is a high-demand, high-reward position with significant opportunities for growth as DisputeHelp continues its global expansion.
This position entails occasional travel, approximately 10-15% of the time.